Infusion, with its quest to help businesses operate at its best, delivers contact center solutions to a greater flexibility and efficiency. With different standards of operation (inbound, outbound, blended I/O) our software works in all types of campaign.
At Infusion we offer you:
Superb Call and Video Quality
Call Completion
Seamless Media Delivery
Easy integration and quick deployment by providing a user friendly interface.
Increase in revenue by providing cost-effective solutions.
Delivers a suite of servers and applications that enables VOIP, video and instant messaging to work with communication devices.
A team of professional engineers to assist you with the design, implementation and training.
Low infrastructure cost
These are some of the Infusion products that are ideal for contact centers:
IMX- SIP and multi-channel communication channel interoperability.
ICMS IAC – a contact management solution fit for agents/users.
QLogix – CRM application built with inbound/outbound capabilities.
CoreTex – Extension Monitoring application built for Supervisors/Manager.
CMetrix – a performance management application which monitors and manages agent performance as well as call process metrics.
IPX2000 (ICS) –Six 10/100/1000 LAN port, 4-Port FXO, 2 Expansion Slots, Front Panel Status Monitor, 1U 19” Rack Mountable, Pre-Loaded with Trixbox CE.
IPX2000e (AGW)–Six 10/100/1000 LAN port, 8 GB RAM, Dual 120 GB SATA, Power Supply, Front Panel Status Monitor, 1U 19” Rack Mountable, Linux O.
IPX2000e (NGW)– Six 10/100/1000 LAN port, Pre-Loaded with 30-Channel NetBorder Express, E1 Card, 2 Expansion Slots, Power Supply, Front Panel Status Monitor, 1U 19” Rack Mountable, Pre-Loaded with Windows XP Pro OS.
IP2710 - is one of the standard IP phones of IPXChange. It combines all features necessary to provide easy installation, low maintenance, and high quality calls.
