One of the biggest challenges of any business is keeping operating costs as low as possible without degrading its ability to be competitive. Branch offices struggle with keeping inter-office communications to a bear minimum and yet are confronted with a growing demand to reach out to more customers through conventional or non-conventional telephony services.
With IPXChange's branch office solutions, SMB's can deploy centralized VOIP strategies that help cut costs and improve customer experience.
The following features can energize the operations of a branch office and present fresh opportunities to gain new customers or retain existing ones:
1. SIP Trunking - is a service or a feature that permits businesses to connect remote offices using the internet or leased line connection. SIP trunks offer significant cost-savings for businesses, eliminating the need for local PSTN connections. Actually, SIP trunking is a form of toll-bypass.
2. Least-Cost-Routing -least cost routing or LCR is a process that provides a caller cheap telephone calls by choosing routes that provide the least amount of cost, time or complexity.
3. Interactive Voice Response - is a technology that allows a system to detect touchtones from a caller to indicate a choice in a voice menu or an entry such as an account number. It primarily serves as an auto-attendant for businesses who don't have telephone attendants to receive trunk calls. The IVR scripts can be made to support billing inquiries or automated customer service scenarios.
4. Voice and Fax Messaging - using a standard email client, branch employees can receive personal or departmental voice and fax messages as an attached file, commonly in TIFF format, directly into their inbox. This allows for a more confidential and cost-effective manner of delivering faxes and voicemails even if the recipient is away from his desk; say on a business trip.
